{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8510146","patent":{"patent_number":"US-8510146","title":"Contact center sizing and broadcasting based on probabilities","assignee":null,"inventors":[],"filing_date":"2008-09-04T00:00:00.000Z","publication_date":"2013-08-13T00:00:00.000Z","cpc_codes":["G06Q","G06Q","G06Q","G06Q","G06Q"],"num_claims":20,"abstract":"A contact center or enterprise communication system is provided. The system includes a first contact associated with a first task offer; one or more resources operable to accept the first task offer; and a contact center or enterprise communication system operable to determine a broadcast group of the one or more resources as a function of an acceptance factor for one or more of the resources."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Contact center sizing and broadcasting based on probabilities","description":"A contact center or enterprise communication system is provided. The system includes a first contact associated with a first task offer; one or more resources operable to accept the first task offer; ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8510146","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8510146","citation_suggestion":"Patentable. \"Contact center sizing and broadcasting based on probabilities\" (US-8510146). https://patentable.app/patents/US-8510146","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8510146","json":"https://patentable.app/api/llm-context/US-8510146","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T23:29:04.815Z"}