{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8515051","patent":{"patent_number":"US-8515051","title":"Determining and displaying application usage data in a contact center environment","assignee":null,"inventors":[],"filing_date":"2011-07-14T00:00:00.000Z","publication_date":"2013-08-20T00:00:00.000Z","cpc_codes":["G06Q"],"num_claims":20,"abstract":"Embodiments disclosed herein provide systems and methods for processing and displaying call state and application usage information in a contact center environment. In a particular embodiment, a method provides receiving application usage information and call state information and processing the application usage information and the call state information to determine an amount of time spent using each application of a plurality of applications by each agent of a plurality of agents during each call state of a plurality of call states. The method further provides generating a representation of the amount of time spent using at least one of the plurality of applications by at least one of the plurality of agents during at least one of the plurality of call states."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Determining and displaying application usage data in a contact center environment","description":"Embodiments disclosed herein provide systems and methods for processing and displaying call state and application usage information in a contact center environment. In a particular embodiment, a metho","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8515051","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8515051","citation_suggestion":"Patentable. \"Determining and displaying application usage data in a contact center environment\" (US-8515051). https://patentable.app/patents/US-8515051","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8515051","json":"https://patentable.app/api/llm-context/US-8515051","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T15:03:08.646Z"}