{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8521675","patent":{"patent_number":"US-8521675","title":"Integrated automatic user support and assistance","assignee":null,"inventors":[],"filing_date":"2010-11-22T00:00:00.000Z","publication_date":"2013-08-27T00:00:00.000Z","cpc_codes":["G06F","G06F","G06F","G06N"],"num_claims":19,"abstract":"A method of integrated automatic support and assistance includes identifying a user and retrieving models representing the user's device, apparatus, service, or system, receiving a query from the user, as necessary refining the query, determining if the received query is a machine translatable query, restructuring machine translatable terms of the received query into semantic components based upon the retrieved models, determining a set of candidate knowledge bases both related to the semantic components, submitting the machine translatable query to each knowledge base of the set of candidate knowledge bases, receiving a set of responses from each knowledge base of the set of knowledge bases in response to the submitting, formatting the set of responses, submitting the formatted set of responses to the user, determining if a response of the submitted formatted set of responses is accepted by the user, applying updated weights within the formatted set of responses, and storing the updated weights for future queries."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Integrated automatic user support and assistance","description":"A method of integrated automatic support and assistance includes identifying a user and retrieving models representing the user's device, apparatus, service, or system, receiving a query from the user","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8521675","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8521675","citation_suggestion":"Patentable. \"Integrated automatic user support and assistance\" (US-8521675). https://patentable.app/patents/US-8521675","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8521675","json":"https://patentable.app/api/llm-context/US-8521675","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T01:31:24.763Z"}