{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8526597","patent":{"patent_number":"US-8526597","title":"Proactive system and method for monitoring and guidance of call center agent","assignee":null,"inventors":[],"filing_date":"2012-03-22T00:00:00.000Z","publication_date":"2013-09-03T00:00:00.000Z","cpc_codes":["H04M","H04M"],"num_claims":14,"abstract":"A system and a computer-implemented method for monitoring and guiding agents of call centers are described. The method includes receiving during an interaction call between an agent and a and a customer, real-time data associated with the interaction; retrieving by the call analysis system, a performance profile of the agent; using the performance profile of the agent and the real-time data associated with the interaction to determine whether a corrective action alert should be sent to the agent and generating and transmitting the alert to a terminal of the agent during the interaction if so determined."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Proactive system and method for monitoring and guidance of call center agent","description":"A system and a computer-implemented method for monitoring and guiding agents of call centers are described. The method includes receiving during an interaction call between an agent and a and a custom","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8526597","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8526597","citation_suggestion":"Patentable. \"Proactive system and method for monitoring and guidance of call center agent\" (US-8526597). https://patentable.app/patents/US-8526597","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8526597","json":"https://patentable.app/api/llm-context/US-8526597","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T14:08:49.894Z"}