{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8527378","patent":{"patent_number":"US-8527378","title":"Error reporting and technical support customization for computing devices","assignee":null,"inventors":[],"filing_date":"2012-04-25T00:00:00.000Z","publication_date":"2013-09-03T00:00:00.000Z","cpc_codes":["G06Q","G06Q"],"num_claims":10,"abstract":"A method for providing technical support for a computing device is disclosed herein. In one embodiment, such a method includes detecting a problem associated with a computing device. The method then determines a support level assigned to the computing device. A set of problems is associated with the support level. If the problem belongs to the set of problems associated with the support level, the method automatically sends a message to a support provider so that the support provider can address the problem."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Error reporting and technical support customization for computing devices","description":"A method for providing technical support for a computing device is disclosed herein. In one embodiment, such a method includes detecting a problem associated with a computing device. The method then d","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8527378","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8527378","citation_suggestion":"Patentable. \"Error reporting and technical support customization for computing devices\" (US-8527378). https://patentable.app/patents/US-8527378","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8527378","json":"https://patentable.app/api/llm-context/US-8527378","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T18:02:28.699Z"}