{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8531501","patent":{"patent_number":"US-8531501","title":"System and method for assisting an agent in a contact center","assignee":null,"inventors":[],"filing_date":"2011-03-01T00:00:00.000Z","publication_date":"2013-09-10T00:00:00.000Z","cpc_codes":["H04M","H04L","H04L","H04M","H04M"],"num_claims":20,"abstract":"Embodiments of the invention are directed to a system and method for assisting a service representative an enterprise. A device operated by an agent and a mobile communication device operated by an expert may be associated by a registration at a server. An indication of required assistance may be provided to the mobile communication device. The mobile communication device may included in a session already including a device operated by the agent and a device operated by a customer."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for assisting an agent in a contact center","description":"Embodiments of the invention are directed to a system and method for assisting a service representative an enterprise. A device operated by an agent and a mobile communication device operated by an ex","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8531501","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8531501","citation_suggestion":"Patentable. \"System and method for assisting an agent in a contact center\" (US-8531501). https://patentable.app/patents/US-8531501","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8531501","json":"https://patentable.app/api/llm-context/US-8531501","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T16:21:09.569Z"}