{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8532280","patent":{"patent_number":"US-8532280","title":"Network value determination for call center communications","assignee":null,"inventors":[],"filing_date":"2011-08-25T00:00:00.000Z","publication_date":"2013-09-10T00:00:00.000Z","cpc_codes":["H04M","G06Q","G06Q","H04M","H04M","H04M"],"num_claims":36,"abstract":"Embodiments of the invention are directed to a call center system providing network metrics based off of an individual's social networking connections, and more particularly embodiments of the invention are directed to methods, apparatuses, and computer program products for providing a recommendation to an individual contacting the call center, based on the reason the customer is contacting the call center and the customer's network metrics. The network metrics include analyzing an individual's social networks and the social network of connections associated with the customer. In this way, recommendations, such as a promotion, product, service, or response to the communication to the call center may be tailored to network metrics of an individual from social networks."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Network value determination for call center communications","description":"Embodiments of the invention are directed to a call center system providing network metrics based off of an individual's social networking connections, and more particularly embodiments of the inventi","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8532280","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8532280","citation_suggestion":"Patentable. \"Network value determination for call center communications\" (US-8532280). https://patentable.app/patents/US-8532280","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8532280","json":"https://patentable.app/api/llm-context/US-8532280","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T20:57:23.589Z"}