{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8533857","patent":{"patent_number":"US-8533857","title":"Methods for providing cross-vendor support services","assignee":null,"inventors":[],"filing_date":"2011-04-12T00:00:00.000Z","publication_date":"2013-09-10T00:00:00.000Z","cpc_codes":["G06Q","G06F","G06F","G06K","G06K","G06Q","G06Q","G06Q","G06Q","G06Q","H04L","H04L","H04L","H04L","H04M","H04W","H04W","G06F","G06F","G06F","G06F","G06F","G06F","H04L","H04L"],"num_claims":21,"abstract":"According to one aspect, a first request is received at a services application programming interface (API) of a support center from a first user for a first product provided by a first client. A second request is received at the services API of the support center from a second user for a second product provided by a second client. A first knowledgebase (KB) associated with the first client and a second KB associated with the second client are identified. A third KB that contains information common to the first product and the second product is identified. The first KB and the third KB are enabled to be accessible by a first agent assigned to provide support services of the first product. The second KB and the third KB are enabled to be accessible by a second agent assigned to provide support services of the second product."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Methods for providing cross-vendor support services","description":"According to one aspect, a first request is received at a services application programming interface (API) of a support center from a first user for a first product provided by a first client. A secon","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8533857","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8533857","citation_suggestion":"Patentable. \"Methods for providing cross-vendor support services\" (US-8533857). https://patentable.app/patents/US-8533857","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8533857","json":"https://patentable.app/api/llm-context/US-8533857","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T09:43:15.865Z"}