{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8535059","patent":{"patent_number":"US-8535059","title":"Learning management system for call center agents","assignee":null,"inventors":[],"filing_date":"2012-09-21T00:00:00.000Z","publication_date":"2013-09-17T00:00:00.000Z","cpc_codes":["G09B","G09B"],"num_claims":8,"abstract":"A learning management system provides e-learning to call center agents. Agents can receive training provided in various training formats, which are characterized as fixed-time, flex-time, human-initiated, or system-initiated. A training process flow illustrates how the various training formats can be provided using processes involving agent selection, registration, scheduling, content delivery, and post-training reporting. A modular system provides the training flow and coordinates the function of various call center components to provide training in a seamless and integrated manner using existing call center scheduling systems, such as workflow management components."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Learning management system for call center agents","description":"A learning management system provides e-learning to call center agents. Agents can receive training provided in various training formats, which are characterized as fixed-time, flex-time, human-initia","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8535059","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8535059","citation_suggestion":"Patentable. \"Learning management system for call center agents\" (US-8535059). https://patentable.app/patents/US-8535059","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8535059","json":"https://patentable.app/api/llm-context/US-8535059","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T09:22:35.172Z"}