{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8537979","patent":{"patent_number":"US-8537979","title":"Voice response system with live agent assisted information selection and machine playback","assignee":null,"inventors":[],"filing_date":"2011-08-23T00:00:00.000Z","publication_date":"2013-09-17T00:00:00.000Z","cpc_codes":["H04M"],"num_claims":12,"abstract":"In accordance with one embodiment, a method for operating a telephonic voice content system is provided. The method, comprises in a non-live agent mode, interacting with a caller by receiving an utterance from the caller, performing a machine selection of voice content to play to the caller based on the utterance, and playing the machine-selected voice content to the caller; and upon receiving a request to speak to a live agent from the caller, switching to a live agent mode wherein a live agent holds a conversation with the caller, and selects voice content to play to the caller based on the conversation; and switching to the non-live agent mode and playing the live agent-selected voice content to the caller."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Voice response system with live agent assisted information selection and machine playback","description":"In accordance with one embodiment, a method for operating a telephonic voice content system is provided. The method, comprises in a non-live agent mode, interacting with a caller by receiving an utter","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8537979","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8537979","citation_suggestion":"Patentable. \"Voice response system with live agent assisted information selection and machine playback\" (US-8537979). https://patentable.app/patents/US-8537979","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8537979","json":"https://patentable.app/api/llm-context/US-8537979","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T21:21:27.654Z"}