{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-8538006","patent":{"patent_number":"US-8538006","title":"Systems, methods, and computer program products for providing interactive interfaces to call center agents","assignee":null,"inventors":[],"filing_date":"2012-04-30T00:00:00.000Z","publication_date":"2013-09-17T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M","H04M"],"num_claims":17,"abstract":"Embodiments of the present invention provide computer program products, methods, and systems for providing an interactive interface to a particular agent of a plurality of call center agents. In various embodiments, display criteria for providing the interface are defined that relate to a performance parameter associated with the plurality of call center agents. Further, in various embodiments, interaction criteria for providing an opportunity to interact with the interface are defined that relate to a second performance parameter associated with the plurality of call center agents. Thus, in particular embodiments, the interactive interface is provided to the particular agent as a result of the agent having a measurement of the performance parameter meet the display criteria and/or a measurement of the second performance parameter meet the interaction criteria. Once the interactive interface has been provided, the agent may be awarded with an award based on the agent's interaction with the interface."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Systems, methods, and computer program products for providing interactive interfaces to call center agents","description":"Embodiments of the present invention provide computer program products, methods, and systems for providing an interactive interface to a particular agent of a plurality of call center agents. In vario","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-8538006","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-8538006","citation_suggestion":"Patentable. \"Systems, methods, and computer program products for providing interactive interfaces to call center agents\" (US-8538006). https://patentable.app/patents/US-8538006","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-8538006","json":"https://patentable.app/api/llm-context/US-8538006","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T18:48:13.112Z"}