{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9589119","patent":{"patent_number":"US-9589119","title":"Feedback segmentation based on short codes","assignee":null,"inventors":[],"filing_date":"2010-09-23T00:00:00.000Z","publication_date":"2017-03-07T00:00:00.000Z","cpc_codes":["G06F","H04W","H04W","H04W"],"num_claims":19,"abstract":"A method of processing customer feedback is provided. The method comprises, associating a plurality of short codes to a plurality of portable electronic devices, each different short code associated with at least one different feedback value, wherein the short codes comprise a first short code and a second short code, and receiving a plurality of messages from a first sub-set of the portable electronic devices addressed to the first short code. The method further comprises receiving a plurality of message from a second sub-set of portable electronic devices addressed to the second short code. The method further comprises automatically analyzing the messages based on the first short code and the second short code. The method further comprises allocating customer care resources to respond to the messages based on the analysis."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Feedback segmentation based on short codes","description":"A method of processing customer feedback is provided. The method comprises, associating a plurality of short codes to a plurality of portable electronic devices, each different short code associated w","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9589119","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9589119","citation_suggestion":"Patentable. \"Feedback segmentation based on short codes\" (US-9589119). https://patentable.app/patents/US-9589119","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9589119","json":"https://patentable.app/api/llm-context/US-9589119","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T05:19:33.810Z"}