{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9591137","patent":{"patent_number":"US-9591137","title":"System and method for providing contact center services in a hybrid operations environment","assignee":null,"inventors":[],"filing_date":"2013-03-15T00:00:00.000Z","publication_date":"2017-03-07T00:00:00.000Z","cpc_codes":["H04M","H04L","H04L","H04L"],"num_claims":14,"abstract":"A system and method for providing contact center services in a hybrid operations environment. A first controller in a first operations environment is configured to receive a first message for establishing a media session, and transmit a request for media service. A media controller in a second operations environment is configured to provide media to a target device during the media session in response to the request; receive during the media session a second message from the first controller; and control the media based on the second message from the first controller."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for providing contact center services in a hybrid operations environment","description":"A system and method for providing contact center services in a hybrid operations environment. A first controller in a first operations environment is configured to receive a first message for establis","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9591137","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9591137","citation_suggestion":"Patentable. \"System and method for providing contact center services in a hybrid operations environment\" (US-9591137). https://patentable.app/patents/US-9591137","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9591137","json":"https://patentable.app/api/llm-context/US-9591137","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T04:14:52.633Z"}