{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9594622","patent":{"patent_number":"US-9594622","title":"Contacting remote support (call home) and reporting a catastrophic event with supporting documentation","assignee":null,"inventors":[],"filing_date":"2015-02-04T00:00:00.000Z","publication_date":"2017-03-14T00:00:00.000Z","cpc_codes":["G06F","G06F","G06F","G06F","H04L","H04L"],"num_claims":18,"abstract":"Responsive to detecting a failure in a computer system determined by receiving a trap from at least one component integrated in the computer system, a notification to a recipient may be transmitted. A service ticket is created associated with the failure. One or more other problem events occurring during the failure is detected and an indication that the other problem events occurred during the failure is recorded. Notifying the recipient during the failure, of the one or more other problem events, is prevented. Responsive to detecting a resolution of the failure, the service ticket is updated with the other problem events with the indication that the other problem event occurred during the failure."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Contacting remote support (call home) and reporting a catastrophic event with supporting documentation","description":"Responsive to detecting a failure in a computer system determined by receiving a trap from at least one component integrated in the computer system, a notification to a recipient may be transmitted. A","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9594622","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9594622","citation_suggestion":"Patentable. \"Contacting remote support (call home) and reporting a catastrophic event with supporting documentation\" (US-9594622). https://patentable.app/patents/US-9594622","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9594622","json":"https://patentable.app/api/llm-context/US-9594622","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T09:23:01.970Z"}