{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9602664","patent":{"patent_number":"US-9602664","title":"Method for optimal utilization of an application-controlled queue for calls that is provided in a telecommunication system","assignee":null,"inventors":[],"filing_date":"2013-12-09T00:00:00.000Z","publication_date":"2017-03-21T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M"],"num_claims":16,"abstract":"A method for optimum utilization of a queue for calls is provided in a telecommunication system and is controlled by an application, as well as an appropriate telecommunication system. Each call that is in the queue has a particular queue property and can be assigned to an agent, to a two-way announcement that is played by an announcement memory and that is capable of interaction with a call, or to remain in the queue. The method is distinguished in that a call assigned to a two-way announcement is allocated a parameter that causes the queue property of the call to be retained."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method for optimal utilization of an application-controlled queue for calls that is provided in a telecommunication system","description":"A method for optimum utilization of a queue for calls is provided in a telecommunication system and is controlled by an application, as well as an appropriate telecommunication system. Each call that ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9602664","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9602664","citation_suggestion":"Patentable. \"Method for optimal utilization of an application-controlled queue for calls that is provided in a telecommunication system\" (US-9602664). https://patentable.app/patents/US-9602664","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9602664","json":"https://patentable.app/api/llm-context/US-9602664","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T09:35:29.267Z"}