{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9602665","patent":{"patent_number":"US-9602665","title":"Functions and associated communication capabilities for a speech analytics component to support agent compliance in a call center","assignee":null,"inventors":[],"filing_date":"2013-08-16T00:00:00.000Z","publication_date":"2017-03-21T00:00:00.000Z","cpc_codes":["H04M","G10L","H04M","G10L","G10L","G10L","H04M","H04M","H04M"],"num_claims":20,"abstract":"A command set and associated capabilities are defined for a speech analytics component (“SAC”) in a call center. The speech analytics component is used to monitor speech of an agent and a remote party on a call for the purpose of determining whether the agent is complying with various call center policies or applicable regulations. The command set allows the call handler to instruct the SAC to load a keyword set into memory for future use, apply the keyword set to an indicated call and for an indicated party, to remove use of the keyword set, and to release the keyword set from memory. This allows the SAC to monitor speech as required for a particular context, which is known to the call handler, but not necessarily by the SAC. In this way, efficient use of the SAC processing resource is obtained for various call contexts."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Functions and associated communication capabilities for a speech analytics component to support agent compliance in a call center","description":"A command set and associated capabilities are defined for a speech analytics component (“SAC”) in a call center. The speech analytics component is used to monitor speech of an agent and a remote party","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9602665","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9602665","citation_suggestion":"Patentable. \"Functions and associated communication capabilities for a speech analytics component to support agent compliance in a call center\" (US-9602665). https://patentable.app/patents/US-9602665","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9602665","json":"https://patentable.app/api/llm-context/US-9602665","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T13:36:52.516Z"}