{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9614964","patent":{"patent_number":"US-9614964","title":"Consumer electronic registration, control and support concierge device and method","assignee":null,"inventors":[],"filing_date":"2012-01-05T00:00:00.000Z","publication_date":"2017-04-04T00:00:00.000Z","cpc_codes":["H04N","G06F","G06F","G06F","G06F","G06F","G06F","G06Q","G08C","H04L","H04L","H04L","H04L","H04L","H04M","H04M","H04N","H04N","H04N","H04N","H04N","H04N","H04N","H04N","H04N","H04W","H04W","G08C","H04M","H04M","H04M"],"num_claims":30,"abstract":"We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Consumer electronic registration, control and support concierge device and method","description":"We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based man","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9614964","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9614964","citation_suggestion":"Patentable. \"Consumer electronic registration, control and support concierge device and method\" (US-9614964). https://patentable.app/patents/US-9614964","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9614964","json":"https://patentable.app/api/llm-context/US-9614964","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T10:13:54.006Z"}