{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9621724","patent":{"patent_number":"US-9621724","title":"Customer service call routing","assignee":null,"inventors":[],"filing_date":"2014-02-20T00:00:00.000Z","publication_date":"2017-04-11T00:00:00.000Z","cpc_codes":["H04M","G06F","G06F","H04M","H04M"],"num_claims":21,"abstract":"Customer service calls to media service providers are addressed by remotely monitoring and diagnosing the customer's installed equipment. Such remote diagnosis decreases the need for assistance from customer service representatives and on-site repair technicians. In a method of operating a customer service routing system for a media service provider, subscriber equipment is first identified and then data specific to the subscriber equipment is collected. Relevant data can be maintained as an equipment health history in a database that is updated periodically by automatic monitoring. The database can be located within a remote server. Equipment data can be extracted automatically and relayed directly to the subscriber, thereby bypassing interaction with a customer service representative."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Customer service call routing","description":"Customer service calls to media service providers are addressed by remotely monitoring and diagnosing the customer's installed equipment. Such remote diagnosis decreases the need for assistance from c","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9621724","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9621724","citation_suggestion":"Patentable. \"Customer service call routing\" (US-9621724). https://patentable.app/patents/US-9621724","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9621724","json":"https://patentable.app/api/llm-context/US-9621724","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T10:20:01.016Z"}