{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9621727","patent":{"patent_number":"US-9621727","title":"System and method for call and data matching in a contact center","assignee":null,"inventors":[],"filing_date":"2015-10-06T00:00:00.000Z","publication_date":"2017-04-11T00:00:00.000Z","cpc_codes":["H04M","G06Q","H04L","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04W","H04W","H04W","H04W"],"num_claims":21,"abstract":"A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for call and data matching in a contact center","description":"A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. T","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9621727","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9621727","citation_suggestion":"Patentable. \"System and method for call and data matching in a contact center\" (US-9621727). https://patentable.app/patents/US-9621727","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9621727","json":"https://patentable.app/api/llm-context/US-9621727","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T09:41:11.562Z"}