{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9621728","patent":{"patent_number":"US-9621728","title":"System and method for prioritizing agent intervention into automated customer engagements","assignee":null,"inventors":[],"filing_date":"2013-10-11T00:00:00.000Z","publication_date":"2017-04-11T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M"],"num_claims":20,"abstract":"A system for prioritizing intervention of live agents into automated customer engagements in a communication system is disclosed. The system includes an intervention prioritization module configured to identify a live agent to intervene into an automated customer engagement in a communication system based on a confidence factor corresponding to the automated customer engagement and one or more live agent attributes corresponding to the live agent. The system further includes a live agent conference module configured to cause the identified live agent to intervene into the automated customer engagement."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for prioritizing agent intervention into automated customer engagements","description":"A system for prioritizing intervention of live agents into automated customer engagements in a communication system is disclosed. The system includes an intervention prioritization module configured t","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9621728","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9621728","citation_suggestion":"Patentable. \"System and method for prioritizing agent intervention into automated customer engagements\" (US-9621728). https://patentable.app/patents/US-9621728","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9621728","json":"https://patentable.app/api/llm-context/US-9621728","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T07:15:48.949Z"}