{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9628519","patent":{"patent_number":"US-9628519","title":"Call processing method and control apparatus, automatic call distribution apparatus, and agent terminal","assignee":null,"inventors":[],"filing_date":"2016-04-11T00:00:00.000Z","publication_date":"2017-04-18T00:00:00.000Z","cpc_codes":["H04L","H04L","H04L","H04L","H04M","H04M","H04M","H04M","H04M","H04L","H04L","H04L","H04L","H04L"],"num_claims":6,"abstract":"Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Call processing method and control apparatus, automatic call distribution apparatus, and agent terminal","description":"Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9628519","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9628519","citation_suggestion":"Patentable. \"Call processing method and control apparatus, automatic call distribution apparatus, and agent terminal\" (US-9628519). https://patentable.app/patents/US-9628519","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9628519","json":"https://patentable.app/api/llm-context/US-9628519","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T12:20:10.596Z"}