{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9635175","patent":{"patent_number":"US-9635175","title":"Aggregated multi-topic agent desktop","assignee":null,"inventors":[],"filing_date":"2013-11-19T00:00:00.000Z","publication_date":"2017-04-25T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M"],"num_claims":20,"abstract":"A dialog aggregator provided by a contact center communication system for text-based interaction chains is described along with various methods and mechanisms for administering the same. The dialog aggregator produces a summary, in real-time, of questions posed and existing answers in the interaction chain while identifying outstanding questions that have not been answered for display to an agent. The display includes any current answer the agent is working on as well as completed items and additionally executes rules based on the status of the remaining questions. The display in canonical form of the summary and outstanding question set enables a contact center agent or other observer of the interaction to quickly and efficiently assess the interaction history."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Aggregated multi-topic agent desktop","description":"A dialog aggregator provided by a contact center communication system for text-based interaction chains is described along with various methods and mechanisms for administering the same. The dialog ag","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9635175","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9635175","citation_suggestion":"Patentable. \"Aggregated multi-topic agent desktop\" (US-9635175). https://patentable.app/patents/US-9635175","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9635175","json":"https://patentable.app/api/llm-context/US-9635175","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T12:19:48.117Z"}