{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9635177","patent":{"patent_number":"US-9635177","title":"Agent training sensitive call routing system","assignee":null,"inventors":[],"filing_date":"2015-03-02T00:00:00.000Z","publication_date":"2017-04-25T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"A call-management method and system for distributing calls to agents, wherein each agent has a profile, e.g., defining agent skills, efficiency, etc. The call center management system implements an algorithm for selecting an agent to receive a call to optimize caller utility, call center efficiency, and agent training. Therefore, the algorithm does not seek to necessarily route a call to the agent having the skill set most suited to the call; rather, the call may be routed to an agent who needs experience in the area of the call, and thus serves as a training exercise. Skilled agents may be made available to shadow the training agent when available."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Agent training sensitive call routing system","description":"A call-management method and system for distributing calls to agents, wherein each agent has a profile, e.g., defining agent skills, efficiency, etc. The call center management system implements an al","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9635177","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9635177","citation_suggestion":"Patentable. \"Agent training sensitive call routing system\" (US-9635177). https://patentable.app/patents/US-9635177","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9635177","json":"https://patentable.app/api/llm-context/US-9635177","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T09:31:57.859Z"}