{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9635179","patent":{"patent_number":"US-9635179","title":"Consumer care system","assignee":null,"inventors":[],"filing_date":"2013-11-05T00:00:00.000Z","publication_date":"2017-04-25T00:00:00.000Z","cpc_codes":["H04M","H04M","H04W","H04W","H04W","H04M","H04M"],"num_claims":17,"abstract":"An apparatus, a method, and a computer program are disclosed. According to one example the apparatus may be configured to receive via the receiver a message from a mobile device to connect with an agent. The apparatus may also be configured to determine and select an available agent via the processor in order for the mobile device to communicate with the available agent, and transmit via the transmitter an agent availability message to the mobile device, wherein the agent availability message requires an acknowledgement from the mobile device prior to connecting the mobile device with the available agent."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Consumer care system","description":"An apparatus, a method, and a computer program are disclosed. According to one example the apparatus may be configured to receive via the receiver a message from a mobile device to connect with an age","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9635179","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9635179","citation_suggestion":"Patentable. \"Consumer care system\" (US-9635179). https://patentable.app/patents/US-9635179","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9635179","json":"https://patentable.app/api/llm-context/US-9635179","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T08:36:21.050Z"}