{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9635182","patent":{"patent_number":"US-9635182","title":"Method and system for managing interactive communications campaigns with call pacing","assignee":null,"inventors":[],"filing_date":"2015-11-09T00:00:00.000Z","publication_date":"2017-04-25T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M"],"num_claims":18,"abstract":"A Web-based hosted system through which business entities create and manage communications campaigns. The system carries out a communications campaign on behalf of a client. A campaign is a series of calls to a contact list using one or more sub-campaigns. A sub-campaign associates a list of contacts, a script, and a timeframe. An agent typically is a contact center operator. A skill group is a set of agents that are trained to handle a given script. Call pacing enhancements are implemented to allow simultaneous progress on multiple sub-campaigns under a skill group. The techniques enable control over the pacing of individual sub-campaigns when multiple sub-campaigns are running under a single skill group. The service also provides a framework by which a set of “pluggable” pacing models are provisioned and managed, preferably on a per-model basis."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and system for managing interactive communications campaigns with call pacing","description":"A Web-based hosted system through which business entities create and manage communications campaigns. The system carries out a communications campaign on behalf of a client. A campaign is a series of ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9635182","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9635182","citation_suggestion":"Patentable. \"Method and system for managing interactive communications campaigns with call pacing\" (US-9635182). https://patentable.app/patents/US-9635182","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9635182","json":"https://patentable.app/api/llm-context/US-9635182","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T12:36:26.063Z"}