{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9641676","patent":{"patent_number":"US-9641676","title":"Call center audio redaction process and system","assignee":null,"inventors":[],"filing_date":"2016-08-17T00:00:00.000Z","publication_date":"2017-05-02T00:00:00.000Z","cpc_codes":["H04M","G06F","H04L","H04L","H04M","G06F","H04M","H04M","H04M","H04M","H04M"],"num_claims":27,"abstract":"The redaction process/system operates on temporarily captured/saved audio file during an agent-customer-call center (CC) call. Voice-based audio data is captured and processed by monitoring data input from CC-agent into a defined data field (field in a CC-agent-presented form). The redact process generates a start-record time based upon initial data input into the field and further generates an end-of-recording (“EOR”) time for the field. The audio file is filtered and segments are permanently saved audio data (A-data) bounded by the start-record and EOR times. Thereafter, all stored audio data is deleted (preferably crypto-shredded) except the saved A-data to substantially eliminate retrieval of initially stored audio data. An IVR process can be used to trigger record ON/OFF instructions. Audio file segments can be trimmed with precursive and successive time periods to move the start and end times of the audio segments. System Operator sets time-trim periods."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Call center audio redaction process and system","description":"The redaction process/system operates on temporarily captured/saved audio file during an agent-customer-call center (CC) call. Voice-based audio data is captured and processed by monitoring data input","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9641676","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9641676","citation_suggestion":"Patentable. \"Call center audio redaction process and system\" (US-9641676). https://patentable.app/patents/US-9641676","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9641676","json":"https://patentable.app/api/llm-context/US-9641676","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T06:11:12.410Z"}