{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9648171","patent":{"patent_number":"US-9648171","title":"Emotion recognition to match support agents with customers","assignee":null,"inventors":[],"filing_date":"2016-05-23T00:00:00.000Z","publication_date":"2017-05-09T00:00:00.000Z","cpc_codes":["H04M","G06Q","H04M"],"num_claims":20,"abstract":"An application infers emotional states of support agents from facial recognition data collected from support calls processed by the support agents. The application determines an outcome of each of the support calls based on feedback indicating user experience with the support agents. The application correlates outcomes of the support calls based on different topics with the emotional states. Upon receiving a request to initiate a support call, the application predicts, from the correlation, an emotional state that increases a likelihood of achieving a specified outcome for the support call based on a topic identified in the request. The application identifies an available support agent having the predicted emotional state, and assigns the identified support agent to interact with the user for the support call."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Emotion recognition to match support agents with customers","description":"An application infers emotional states of support agents from facial recognition data collected from support calls processed by the support agents. The application determines an outcome of each of the","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9648171","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9648171","citation_suggestion":"Patentable. \"Emotion recognition to match support agents with customers\" (US-9648171). https://patentable.app/patents/US-9648171","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9648171","json":"https://patentable.app/api/llm-context/US-9648171","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T09:41:29.093Z"}