{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9659299","patent":{"patent_number":"US-9659299","title":"Computer system and method for interim transaction diagnosis for selective remediation and customer loyalty enhancement","assignee":null,"inventors":[],"filing_date":"2008-04-30T00:00:00.000Z","publication_date":"2017-05-23T00:00:00.000Z","cpc_codes":["G06Q","G06Q","G06Q","G06Q"],"num_claims":26,"abstract":"A customer feedback acquisition and processing system includes a data acquisition processor for receiving first and second customer feedback responses. The first customer feedback response is received by the data acquisition processor after notice of a claim is received and before the claim is resolved. The second customer feedback response is received by the data acquisition processor after it receives the first customer feedback response. The data acquisition processor may operate to classify the first customer feedback response in one of two categories. The two categories may be an attention-needed category and an attention-not-needed category. The system may also include a workflow router in communication with the data acquisition processor. The system may further include a supervisor terminal in communication with the workflow router."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Computer system and method for interim transaction diagnosis for selective remediation and customer loyalty enhancement","description":"A customer feedback acquisition and processing system includes a data acquisition processor for receiving first and second customer feedback responses. The first customer feedback response is received","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9659299","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9659299","citation_suggestion":"Patentable. \"Computer system and method for interim transaction diagnosis for selective remediation and customer loyalty enhancement\" (US-9659299). https://patentable.app/patents/US-9659299","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9659299","json":"https://patentable.app/api/llm-context/US-9659299","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T06:38:45.476Z"}