{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9667786","patent":{"patent_number":"US-9667786","title":"Distributed coordinated system and process which transforms data into useful information to help a user with resolving issues","assignee":null,"inventors":[],"filing_date":"2014-10-07T00:00:00.000Z","publication_date":"2017-05-30T00:00:00.000Z","cpc_codes":["H04M","G10L","H04M","H04M","G10L","H04M","H04M"],"num_claims":13,"abstract":"One embodiment relates to a computerized process for assisting a user in obtaining help from a help desk comprising a plurality of steps. One step can involve connecting the user with a computer network. Another step involves presenting the user with a plurality of questions. Another step involves analyzing a plurality of answers provided by the user by comparing said plurality of answers with a plurality of answers stored in a database. Another step involves determining using a microprocessor whether to connect a user with a live agent and connecting the user with a live agent by switching to a telephone network after determining via a predetermined score that the user needs further assistance. Ultimately, through a series of steps the system becomes more agile and intelligent thereby becoming a dynamic system which can change the process for assisting a user based upon the satisfaction of the user."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Distributed coordinated system and process which transforms data into useful information to help a user with resolving issues","description":"One embodiment relates to a computerized process for assisting a user in obtaining help from a help desk comprising a plurality of steps. One step can involve connecting the user with a computer netwo","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9667786","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9667786","citation_suggestion":"Patentable. \"Distributed coordinated system and process which transforms data into useful information to help a user with resolving issues\" (US-9667786). https://patentable.app/patents/US-9667786","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9667786","json":"https://patentable.app/api/llm-context/US-9667786","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T12:45:57.769Z"}