{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9667790","patent":{"patent_number":"US-9667790","title":"Method and system for conveying context data in a multi-channel and omni-channel environment","assignee":null,"inventors":[],"filing_date":"2015-04-08T00:00:00.000Z","publication_date":"2017-05-30T00:00:00.000Z","cpc_codes":["G06Q","G06Q","G06Q","H04L","H04L","H04M","H04M","H04M","H04L","H04M","H04M","H04M"],"num_claims":20,"abstract":"According to an embodiment of the present invention, a system and method for transmitting context data during an automated customer interaction comprises: a computer store containing data, for each customer, defining a customer's historical interactions with an entity and account information, a computer processor, coupled to the computer store and programmed to: receive, via an electronic input, a contact from a customer via an electronic communication channel; automatically capture current interaction data between the customer and an automated interactive entity; receive an electronic request for a live agent from the customer; retrieve, from the computer store, historical interaction data from a prior customer contact and account information; generate context description that comprises information from the current interaction data, historical interaction data and account information; embed the context description into a signal as a header; and transmit the signal with the context description to the live agent."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and system for conveying context data in a multi-channel and omni-channel environment","description":"According to an embodiment of the present invention, a system and method for transmitting context data during an automated customer interaction comprises: a computer store containing data, for each cu","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9667790","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9667790","citation_suggestion":"Patentable. \"Method and system for conveying context data in a multi-channel and omni-channel environment\" (US-9667790). https://patentable.app/patents/US-9667790","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9667790","json":"https://patentable.app/api/llm-context/US-9667790","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T12:32:46.387Z"}