{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9667794","patent":{"patent_number":"US-9667794","title":"Agent service call switch system and method in call centre","assignee":null,"inventors":[],"filing_date":"2013-08-05T00:00:00.000Z","publication_date":"2017-05-30T00:00:00.000Z","cpc_codes":["H04M","H04L","H04M","H04M","H04M","H04M","H04M"],"num_claims":16,"abstract":"An agent service call switch system and method in a call center are provided, which includes that a VCM modifies a Data Base and adds a service number for switch in an agent service number list; an agent selects a PSTN number or a PLMN number as a service number after switch, and sends an update message to a CTI module to update the service number of the agent; the CTI module sends a logout message about a service number before switch, namely a VOIP number, to an ACD module; the agent sends an unregister message to the ACD module to unregister the VOIP number; the ACD module sends an acknowledgement message to the agent and the CTI module respectively, so as to complete the switch of the service number. The system and method achieve seamless and smooth switch when an agent is temporarily off the seat, implement switch of an agent service call, meet the disaster recovery requirement of an audio channel of the agent service and realize agent service continuity, and meet the construction and maintenance requirement of a customer for low system investment and easy operation."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Agent service call switch system and method in call centre","description":"An agent service call switch system and method in a call center are provided, which includes that a VCM modifies a Data Base and adds a service number for switch in an agent service number list; an ag","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9667794","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9667794","citation_suggestion":"Patentable. \"Agent service call switch system and method in call centre\" (US-9667794). https://patentable.app/patents/US-9667794","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9667794","json":"https://patentable.app/api/llm-context/US-9667794","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T04:31:41.898Z"}