{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9674356","patent":{"patent_number":"US-9674356","title":"Dynamic recommendation of routing rules for contact center use","assignee":null,"inventors":[],"filing_date":"2012-11-21T00:00:00.000Z","publication_date":"2017-06-06T00:00:00.000Z","cpc_codes":["H04M","G06Q","G06Q","H04M","H04M"],"num_claims":14,"abstract":"A machine learning system and method for contact center use. Activities associated with a plurality of contact centers are monitored and a knowledge base is updated based on the monitored activities. An outcome for a particular contact center may be predicted based on monitored interactions for the particular contact center, and based on information in the knowledge base. An output is then generated based on the predicted outcome."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Dynamic recommendation of routing rules for contact center use","description":"A machine learning system and method for contact center use. Activities associated with a plurality of contact centers are monitored and a knowledge base is updated based on the monitored activities. ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9674356","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9674356","citation_suggestion":"Patentable. \"Dynamic recommendation of routing rules for contact center use\" (US-9674356). https://patentable.app/patents/US-9674356","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9674356","json":"https://patentable.app/api/llm-context/US-9674356","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T15:58:22.956Z"}