{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9674360","patent":{"patent_number":"US-9674360","title":"Management of contacts at contact centers","assignee":null,"inventors":[],"filing_date":"2012-04-19T00:00:00.000Z","publication_date":"2017-06-06T00:00:00.000Z","cpc_codes":["H04M","G06F","G06Q"],"num_claims":20,"abstract":"In a contact center, a new contact is compared with other contacts which are currently active at the contact center to identify a matching contact having a common source with the new contact, following which at least one of the new and matching contacts is terminated or provided with increased resources or higher priority according to contact center rules."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Management of contacts at contact centers","description":"In a contact center, a new contact is compared with other contacts which are currently active at the contact center to identify a matching contact having a common source with the new contact, followin","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9674360","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9674360","citation_suggestion":"Patentable. \"Management of contacts at contact centers\" (US-9674360). https://patentable.app/patents/US-9674360","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9674360","json":"https://patentable.app/api/llm-context/US-9674360","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T05:18:17.852Z"}