{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9680996","patent":{"patent_number":"US-9680996","title":"Method and apparatus for scheduling callbacks via offline offer tasks to knowledge workers","assignee":null,"inventors":[],"filing_date":"2008-07-16T00:00:00.000Z","publication_date":"2017-06-13T00:00:00.000Z","cpc_codes":["H04M","H04M"],"num_claims":10,"abstract":"In one embodiment, a method includes a request that is obtained by a call center system from a customer. The method also includes identifying a first set of experts that includes at least a first expert suitable for, or capable of, processing the request. The first expert is offline with respect to the call center system. An offer task is created and provided to the first set of experts. The offer task identifies the request and initiates the scheduling of a callback to address the request."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and apparatus for scheduling callbacks via offline offer tasks to knowledge workers","description":"In one embodiment, a method includes a request that is obtained by a call center system from a customer. The method also includes identifying a first set of experts that includes at least a first expe","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9680996","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9680996","citation_suggestion":"Patentable. \"Method and apparatus for scheduling callbacks via offline offer tasks to knowledge workers\" (US-9680996). https://patentable.app/patents/US-9680996","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9680996","json":"https://patentable.app/api/llm-context/US-9680996","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T07:02:16.354Z"}