{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9686409","patent":{"patent_number":"US-9686409","title":"Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application","assignee":null,"inventors":[],"filing_date":"2016-12-19T00:00:00.000Z","publication_date":"2017-06-20T00:00:00.000Z","cpc_codes":["H04M","G06F","G06Q","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application","description":"A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user devi","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9686409","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9686409","citation_suggestion":"Patentable. \"Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application\" (US-9686409). https://patentable.app/patents/US-9686409","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9686409","json":"https://patentable.app/api/llm-context/US-9686409","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T03:40:27.577Z"}