{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9691070","patent":{"patent_number":"US-9691070","title":"Automated voice-based customer service","assignee":null,"inventors":[],"filing_date":"2015-09-01T00:00:00.000Z","publication_date":"2017-06-27T00:00:00.000Z","cpc_codes":["G06Q","G10L","G10L","H04N","H04N","H04N","H04N","H04N","H04N","H04N","H04N","H04N","H04N","G10L","G10L"],"num_claims":15,"abstract":"An automated voice-based customer service system assists TV subscribers without engaging a customer service representative at a call center. A spoken user query is captured by a hand-held remote control device equipped with a microphone. The remote control device transmits voice data to a television content receiver and the voice data is sent to an automated customer service system. The automated customer service system decodes the user query and formulates a response. The response is then transmitted back to the television content receiver for presentation to the user as a voice response, on-screen text response, or as a modification to equipment settings. The user is able to converse verbally with the voice-based automated customer service system. Such a protocol assists subscribers in solving most common, routine problems without involvement of a human customer service representative. The automated customer service system can be programmed to process user queries about billing as well as technical difficulties concerning content reception, tuning, or display of television signals, and device connectivity."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Automated voice-based customer service","description":"An automated voice-based customer service system assists TV subscribers without engaging a customer service representative at a call center. A spoken user query is captured by a hand-held remote contr","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9691070","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9691070","citation_suggestion":"Patentable. \"Automated voice-based customer service\" (US-9691070). https://patentable.app/patents/US-9691070","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9691070","json":"https://patentable.app/api/llm-context/US-9691070","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T04:41:04.609Z"}