{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9699315","patent":{"patent_number":"US-9699315","title":"Computer-implemented system and method for processing caller responses","assignee":null,"inventors":[],"filing_date":"2013-05-13T00:00:00.000Z","publication_date":"2017-07-04T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"A computer-implemented system and method for processing caller responses is provided. Scripts each including at least one block of dialog are stored. Information is received from a caller during a call with an agent. A selection of a least one of the scripts is received from the agent based on the received information from the caller. The selected script is presented to the caller. A response is received from the caller. A direction of the call is changed. A further selection of one of the scripts is received from the agent based on the response from the caller. The further selected script is presented to the caller."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Computer-implemented system and method for processing caller responses","description":"A computer-implemented system and method for processing caller responses is provided. Scripts each including at least one block of dialog are stored. Information is received from a caller during a cal","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9699315","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9699315","citation_suggestion":"Patentable. \"Computer-implemented system and method for processing caller responses\" (US-9699315). https://patentable.app/patents/US-9699315","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9699315","json":"https://patentable.app/api/llm-context/US-9699315","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T13:38:35.929Z"}