{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9703659","patent":{"patent_number":"US-9703659","title":"Customer support using virtual machines","assignee":null,"inventors":[],"filing_date":"2007-12-10T00:00:00.000Z","publication_date":"2017-07-11T00:00:00.000Z","cpc_codes":["G06F","G06Q","H04L"],"num_claims":17,"abstract":"A customer support system includes at least one subsystem to communicate with a customer about a problem with a customer information handling system (IHS), wherein the customer IHS includes a plurality of first customer IHS data. The plurality of first customer IHS data is received from the customer and used to create a virtual IHS having substantially the same characteristics as the customer IHS. A problem with the customer IHS is then diagnosed using the virtual IHS."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Customer support using virtual machines","description":"A customer support system includes at least one subsystem to communicate with a customer about a problem with a customer information handling system (IHS), wherein the customer IHS includes a pluralit","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9703659","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9703659","citation_suggestion":"Patentable. \"Customer support using virtual machines\" (US-9703659). https://patentable.app/patents/US-9703659","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9703659","json":"https://patentable.app/api/llm-context/US-9703659","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T10:14:30.332Z"}