{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9712665","patent":{"patent_number":"US-9712665","title":"Apparatus, system and method for dispute resolution, regulation compliance and quality management in financial institutions","assignee":null,"inventors":[],"filing_date":"2003-04-09T00:00:00.000Z","publication_date":"2017-07-18T00:00:00.000Z","cpc_codes":["H04M","G06Q","G06Q","G06Q","G06Q","G06Q","G07F"],"num_claims":23,"abstract":"An apparatus, system and method for multimedia capturing, logging and retrieval are disclosed. The apparatus provides time synchronized voice and data interactions capturing and logging, secured playback and retrieval functionality for dispute resolution, for detecting negative and positive conduct, for business analysis and performance, and for quality management. The apparatus provides for synchronization and association of multi-media interactions for financial transactions in order to provide for the retrieval, playback, and review of the transaction-specific events in their temporally correct and integrated sequence."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Apparatus, system and method for dispute resolution, regulation compliance and quality management in financial institutions","description":"An apparatus, system and method for multimedia capturing, logging and retrieval are disclosed. The apparatus provides time synchronized voice and data interactions capturing and logging, secured playb","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9712665","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9712665","citation_suggestion":"Patentable. \"Apparatus, system and method for dispute resolution, regulation compliance and quality management in financial institutions\" (US-9712665). https://patentable.app/patents/US-9712665","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9712665","json":"https://patentable.app/api/llm-context/US-9712665","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T05:03:01.163Z"}