{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9716745","patent":{"patent_number":"US-9716745","title":"Expertise-matched help systems","assignee":null,"inventors":[],"filing_date":"2014-01-18T00:00:00.000Z","publication_date":"2017-07-25T00:00:00.000Z","cpc_codes":["H04L","G06F","G06N","G06Q","H04L"],"num_claims":17,"abstract":"A method for tailoring help systems to the expertise of users includes recording data related to a user's interaction with a product. The data is then analyzed to ascertain a level of expertise of the user relative to using the product. Upon receiving a request for assistance from the user with respect to the product, a help system may be selected based on the determined level of expertise of the user. The method may automatically provide assistance to the user through a more advanced help system in the event the user is ascertained to have a more advanced level of expertise. Similarly, the method may automatically provide assistance to the user through a less advanced help system in the event the user is ascertained to have a less advanced level of expertise. A corresponding apparatus and computer program product are also disclosed."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Expertise-matched help systems","description":"A method for tailoring help systems to the expertise of users includes recording data related to a user's interaction with a product. The data is then analyzed to ascertain a level of expertise of the","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9716745","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9716745","citation_suggestion":"Patentable. \"Expertise-matched help systems\" (US-9716745). https://patentable.app/patents/US-9716745","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9716745","json":"https://patentable.app/api/llm-context/US-9716745","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T13:36:12.018Z"}