{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9716792","patent":{"patent_number":"US-9716792","title":"System and method for generating a network of contact center agents and customers for optimized routing of interactions","assignee":null,"inventors":[],"filing_date":"2015-10-19T00:00:00.000Z","publication_date":"2017-07-25T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M"],"num_claims":24,"abstract":"A system and method for muting interactions to contact center agents. The system is adapted to identify a network of agents and customers. Each node of the network represents either an agent or a customer, and a connection is made between the node representing the agent and the node representing the customer, in response to identifying a fit between the customer and the agent. The system is adapted to identify a current interaction to be routed, identify a first group of agents based on one or more constraints for generating one or more candidate agents, and determine the fit between a current customer and each of the candidate agents based on the network of agents and customers. The system is further adapted to select a particular agent of the candidate agents with a best fit, and transmit a signal for routing the current interaction to the particular agent."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for generating a network of contact center agents and customers for optimized routing of interactions","description":"A system and method for muting interactions to contact center agents. The system is adapted to identify a network of agents and customers. Each node of the network represents either an agent or a cust","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9716792","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9716792","citation_suggestion":"Patentable. \"System and method for generating a network of contact center agents and customers for optimized routing of interactions\" (US-9716792). https://patentable.app/patents/US-9716792","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9716792","json":"https://patentable.app/api/llm-context/US-9716792","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T10:34:38.048Z"}