{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9727872","patent":{"patent_number":"US-9727872","title":"Utilizing near field communication to improve customer interactions","assignee":null,"inventors":[],"filing_date":"2012-10-04T00:00:00.000Z","publication_date":"2017-08-08T00:00:00.000Z","cpc_codes":["G06Q","G06K","G06K","G06Q","G06Q","G06Q","G06Q","G06Q"],"num_claims":9,"abstract":"Systems, methods and devices which utilize near field communication-style technologies in conjunction with one or more of personal devices and communication networks in order to provide for improved customer interactions with a service establishment are provided. In one embodiment an application is configured to provide for various functionality upon the triggering of a near-field communication stimulus. For example, upon scanning a near field device, an application may launch that provides a user with pre-determined information. Such information may include information regarding the nearest locations of a service establishment and approximate wait times for transactions at the listed locations. In another embodiment, the pre-determined information may include information regarding promotions available to a customer such as special offers, coupons, advertisements, and the like."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Utilizing near field communication to improve customer interactions","description":"Systems, methods and devices which utilize near field communication-style technologies in conjunction with one or more of personal devices and communication networks in order to provide for improved c","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9727872","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9727872","citation_suggestion":"Patentable. \"Utilizing near field communication to improve customer interactions\" (US-9727872). https://patentable.app/patents/US-9727872","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9727872","json":"https://patentable.app/api/llm-context/US-9727872","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T07:14:17.565Z"}