{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9736304","patent":{"patent_number":"US-9736304","title":"Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications","assignee":null,"inventors":[],"filing_date":"2017-02-03T00:00:00.000Z","publication_date":"2017-08-15T00:00:00.000Z","cpc_codes":["H04M","G06Q","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":18,"abstract":"Various embodiments of the invention provide methods, systems, and computer program products for generating a roster template used in scheduling agent resources to conduct a campaign involving sending outbound communications using a first channel of communication to generate inbound communications using a second channel of communication. Specifically, a forecast is generated establishing a success rate for generating an inbound communication using the second channel of communication as a result of sending an outbound communication using the first channel of communication and an average response time to receive the inbound communication. Further, the forecast identifies a number of inbound communications predicted to be received for the campaign. From the forecast, a number of agent resources needed to handle the inbound communications is identified and a roster template is generated that comprises shifts identifying agent resources to schedule based on the number of agent resources needed to handle the inbound communications."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications","description":"Various embodiments of the invention provide methods, systems, and computer program products for generating a roster template used in scheduling agent resources to conduct a campaign involving sending","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9736304","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9736304","citation_suggestion":"Patentable. \"Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications\" (US-9736304). https://patentable.app/patents/US-9736304","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9736304","json":"https://patentable.app/api/llm-context/US-9736304","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T13:17:15.960Z"}