{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9736305","patent":{"patent_number":"US-9736305","title":"Real-time monitoring of agent adherence","assignee":null,"inventors":[],"filing_date":"2016-04-25T00:00:00.000Z","publication_date":"2017-08-15T00:00:00.000Z","cpc_codes":["H04M","G06Q","G06Q","H04M","H04M"],"num_claims":20,"abstract":"A method, a system, and computer readable medium comprising instructions for real-time monitoring of agent adherence. The method comprises collecting events and data for an agent from at least one phone router, collecting time keeping data from a time clock system, collecting data and events from a scheduling system, normalizing the events, data, and generating at least one user interface comprising normalized data, presenting at least one view of the at least one user interface to at least one application, and refreshing the at least one view with updated events and data."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Real-time monitoring of agent adherence","description":"A method, a system, and computer readable medium comprising instructions for real-time monitoring of agent adherence. The method comprises collecting events and data for an agent from at least one pho","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9736305","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9736305","citation_suggestion":"Patentable. \"Real-time monitoring of agent adherence\" (US-9736305). https://patentable.app/patents/US-9736305","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9736305","json":"https://patentable.app/api/llm-context/US-9736305","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T09:31:17.478Z"}