{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9742779","patent":{"patent_number":"US-9742779","title":"Method and apparatus for securely providing access and elevated rights for remote support","assignee":null,"inventors":[],"filing_date":"2010-04-06T00:00:00.000Z","publication_date":"2017-08-22T00:00:00.000Z","cpc_codes":["H04L","G06F","H04L"],"num_claims":20,"abstract":"An approach is provided to allow remote support representatives to carry out remote support session with minimal access and privileges to remote systems. An attempt is detected to establish a remote support session via a remote support appliance that is configured to establish the remote support session between a first device associated with a support representative and a second device associated with a user. A credential that provides an elevated access privilege is retrieved in response to the detection. The credential is provided to the first device for use in the establishment of the remote support session."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and apparatus for securely providing access and elevated rights for remote support","description":"An approach is provided to allow remote support representatives to carry out remote support session with minimal access and privileges to remote systems. An attempt is detected to establish a remote s","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9742779","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9742779","citation_suggestion":"Patentable. \"Method and apparatus for securely providing access and elevated rights for remote support\" (US-9742779). https://patentable.app/patents/US-9742779","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9742779","json":"https://patentable.app/api/llm-context/US-9742779","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T05:39:42.782Z"}