{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9742912","patent":{"patent_number":"US-9742912","title":"Method and apparatus for predicting intent in IVR using natural language queries","assignee":null,"inventors":[],"filing_date":"2015-06-22T00:00:00.000Z","publication_date":"2017-08-22T00:00:00.000Z","cpc_codes":["H04M","G06F","G10L","G10L","G10L","H04M","H04M"],"num_claims":20,"abstract":"An IVR system is disclosed in which customer experience is enhanced by improving the accuracy and intent prediction capabilities of an interactive voice response system. Customers are allowed to make a natural language queries to specify their intent, while the accuracy of traditional IVR systems is maintained by using key features in language along with the customer's past transactions, CRM attributes, and customer segment attributes to identify customer intent."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and apparatus for predicting intent in IVR using natural language queries","description":"An IVR system is disclosed in which customer experience is enhanced by improving the accuracy and intent prediction capabilities of an interactive voice response system. Customers are allowed to make ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9742912","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9742912","citation_suggestion":"Patentable. \"Method and apparatus for predicting intent in IVR using natural language queries\" (US-9742912). https://patentable.app/patents/US-9742912","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9742912","json":"https://patentable.app/api/llm-context/US-9742912","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T08:47:29.143Z"}