{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9747369","patent":{"patent_number":"US-9747369","title":"Systems and methods for providing searchable customer call indexes","assignee":null,"inventors":[],"filing_date":"2014-11-18T00:00:00.000Z","publication_date":"2017-08-29T00:00:00.000Z","cpc_codes":["G06F","G06F","G06F","G06F","G10L","G10L","H04M","H04M","G10L","H04M","H04M","H04M"],"num_claims":20,"abstract":"A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Systems and methods for providing searchable customer call indexes","description":"A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations bet","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9747369","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9747369","citation_suggestion":"Patentable. \"Systems and methods for providing searchable customer call indexes\" (US-9747369). https://patentable.app/patents/US-9747369","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9747369","json":"https://patentable.app/api/llm-context/US-9747369","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T06:20:56.126Z"}