{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9760621","patent":{"patent_number":"US-9760621","title":"Method for interacting with a group of individuals as a single contact","assignee":null,"inventors":[],"filing_date":"2014-07-31T00:00:00.000Z","publication_date":"2017-09-12T00:00:00.000Z","cpc_codes":["G06F","H04L","H04M","H04M","H04M"],"num_claims":20,"abstract":"A method for establishing a group of individuals as a single contact entity eligible for contact services within a contact center includes the steps (a) identifying a group and each group member according to existing group rules and member profiles; (b) identifying and quantifying the unifying aspects of the members in the group; (c) aggregating the contact information for each group member relative to communications channels common to the group members and to the contact center; and (d) establishing one or more temporary and or permanent group channels between the contact center and the group members."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method for interacting with a group of individuals as a single contact","description":"A method for establishing a group of individuals as a single contact entity eligible for contact services within a contact center includes the steps (a) identifying a group and each group member accor","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9760621","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9760621","citation_suggestion":"Patentable. \"Method for interacting with a group of individuals as a single contact\" (US-9760621). https://patentable.app/patents/US-9760621","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9760621","json":"https://patentable.app/api/llm-context/US-9760621","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T12:04:46.221Z"}