{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9760913","patent":{"patent_number":"US-9760913","title":"Real time usability feedback with sentiment analysis","assignee":null,"inventors":[],"filing_date":"2016-10-24T00:00:00.000Z","publication_date":"2017-09-12T00:00:00.000Z","cpc_codes":["G06Q","G06F","G06F","G06F"],"num_claims":18,"abstract":"Providing user software feedback and conflict resolution from a kiosk device. A computer of the kiosk captures audio and visual data from a user during an interaction between the user and software of the kiosk device. The computer analyzes the audio data and visual data to determine at least a sentiment of the user relative to the interaction and determines a score for the interaction. If the score is greater than a threshold, the computer determining at least a portion of the software needs improvement based on the score and the determined sentiment of the user during the interaction."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Real time usability feedback with sentiment analysis","description":"Providing user software feedback and conflict resolution from a kiosk device. A computer of the kiosk captures audio and visual data from a user during an interaction between the user and software of ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9760913","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9760913","citation_suggestion":"Patentable. \"Real time usability feedback with sentiment analysis\" (US-9760913). https://patentable.app/patents/US-9760913","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9760913","json":"https://patentable.app/api/llm-context/US-9760913","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T13:16:08.150Z"}