{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9769434","patent":{"patent_number":"US-9769434","title":"Remote control of a user's wearable computing device in help desk applications","assignee":null,"inventors":[],"filing_date":"2014-07-31T00:00:00.000Z","publication_date":"2017-09-19T00:00:00.000Z","cpc_codes":["H04N","G06F","G06F","G06F","H04N","H04N"],"num_claims":16,"abstract":"An application server based in a communication network facilitates help desk support for end users that employ a camera-equipped wearable device. Upon receiving a request from a user for assistance with a problem or task, the application server controls the wearable device to collect multimedia information—e.g., images, video, and sounds—associated with an object of the task. The application server then crowdsources the collected multimedia information to a plurality of other remote user devices. Based on helpful information received from users of the remote devices, and/or an analysis performed at the server, the application server categorizes the task. So categorized, the application server can retrieve pertinent assistance data associated with the task and send that information to the user."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Remote control of a user's wearable computing device in help desk applications","description":"An application server based in a communication network facilitates help desk support for end users that employ a camera-equipped wearable device. Upon receiving a request from a user for assistance wi","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9769434","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9769434","citation_suggestion":"Patentable. \"Remote control of a user's wearable computing device in help desk applications\" (US-9769434). https://patentable.app/patents/US-9769434","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9769434","json":"https://patentable.app/api/llm-context/US-9769434","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T05:48:35.217Z"}